Managed IT · Paducah, KY & Metropolis, IL · Est. 2017

One trusted phone number for everything IT.

Modern technology should feel like a quiet partner — protecting your team, keeping your systems running, and never sending a surprise invoice.

HIPAA-Aligned ≤ 1hr Response SLA-Backed
Live · Real telemetry · Refreshed continuously

Our operations center, on display.

Threat intel, network reachability, and your own connection profile — the same kind of read-out we give clients in their quarterly business review. Nothing simulated.

A · Threat Intel · CISA KEV Live
Tracked
Added · 30d
Ransom-linked
Last update
Top vendors · last 90d
Loading…
Most recent additions
Fetching latest exploited vulnerabilities…Wait
cisa.gov/known-exploited-vulnerabilities Auto-refresh · 10 min
C · Your Connection Detecting…
Public IP
ISP
ASN
Location
Cloudflare colo
Edge RTT
HTTP version
TLS version
TLS handshake
IPv6 reachable
DoH resolver
TLS cipher
Server-detected · request.cf One-shot · refresh page to retest
B · Network Diagnostics · Cloud Reachability Pinging · 5 s
Microsoft 365
Google Workspace
Voice / Video
Critical CDN
Aggregating… RTT · Jitter · Loss · 12-sample window
CVEs the federal government has flagged as actively exploited.
— CISA KEV · live
added in the last 30 days alone.
— CISA KEV · live
—%
tied to known ransomware campaigns.
— CISA KEV · live
 
 
Microsoft Cloud Partner Google Workspace Partner Kaseya / Datto MSP Apple Business Partner Dell Authorized Partner Lenovo Partner Ubiquiti Certified Installer HIPAA-Aligned SOC-Aligned CJIS-Aligned PCI-Aligned
·· 04 ·· Why Micro-IT

The opposite of how IT usually feels.

Most small businesses get IT in two flavors: a one-person break-fix shop they're stuck with, or an enterprise MSP that bills like one. We sit deliberately between the two.

Pricing
Typical IT: Hourly bills, mystery line items, "emergency" upcharges.
Micro-IT: Flat per-user, per-device, per-site. Same number every month.
Response
Typical IT: Voicemail, ticket queue, callback "by end of day."
Micro-IT: Direct phone number. ≤ 1 hour response. Same-day onsite.
Coverage
Typical IT: Five vendors — antivirus, backup, M365, firewall, helpdesk.
Micro-IT: One stack, one invoice, one phone call. We own the integration.
Posture
Typical IT: Reactive — you call when something breaks.
Micro-IT: Proactive — patching, EDR, backups, and quarterly reviews on a schedule.
Reporting
Typical IT: Invoices, no insight. You hope things are working.
Micro-IT: Quarterly business review with metrics, risk register, and a roadmap.
·· 05 ·· What we manage

Three pillars. One predictable invoice.

Most clients begin with a Managed Endpoint plan for each device, a Managed Inbox for each email account, and a Managed Site for the office. Servers and backup are added as needed.

See all services →
·· 06 ·· Who we serve

Industries that can't afford an off day.

We work with small and mid-sized organizations where downtime, breaches, or a missed compliance check carry real consequences. Each plan ships with the tooling and policies that fit your industry.

See all industries →
·· 07 ·· Our approach

Four phases from "we're talking" to "we're managing it."

A repeatable onboarding process so the transition feels boring — which is exactly the point.

PHASE 01

Discover

A walkthrough of every device, account, and contract. We document what exists before we change anything.

Deliverable · Inventory + Risk Brief
PHASE 02

Stabilize

Backups, EDR, and DNS filtering get deployed first. Your network is secure before optimization begins.

Deliverable · Security Baseline
PHASE 03

Optimize

Email, identity, and patching policies migrate to our managed stack. Old vendors notified and offboarded.

Deliverable · Migration Sign-off
PHASE 04

Operate

Daily monitoring is live. The first quarterly business review is on the calendar. One number to call.

Deliverable · Welcome Packet + QBR Date
See the full process →
Micro-IT

Dr. Zackary Hille

CEO, Micro-IT

·· 08 ·· The Micro-IT Promise

Modern technology should feel like a quiet partner — protecting your team, keeping your systems running, and giving you one trusted phone number to call when something goes wrong.

— A promise we put in writing on every contract

Read · 8 minutes

Break-fix vs. managed: how to do the math.

A side-by-side breakdown of what break-fix really costs over 24 months versus a flat managed plan — including the hidden costs most owners forget.

Read the guide
Read · 4 minutes

Our security posture, in plain English.

The frameworks we align to, the tools in our stack, and how we treat your data — written for owners, not auditors.

See security
Read · 7 minutes

The wire-fraud playbook every business eventually needs.

How fake-invoice attacks actually work, the controls that stop them, and the one-page verification process that pays for itself the first time it gets used.

Read the article

Tell us about your network. We'll come back with a plan, a price, and zero surprises.