Most managed IT comes in two flavors: a one-person local shop, or a faceless national help desk that puts you on hold. We're the third option — the enterprise-grade security stack we run for clients coast to coast, delivered by a team that knows your name and picks up the phone. Headquartered in Paducah, KY; protecting businesses across the country.
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Most small businesses get IT in two flavors: a one-person break-fix shop they're stuck with, or an enterprise MSP that bills like one. We sit deliberately between the two.
Most clients begin with a Managed Endpoint plan for each device, a Managed Inbox for each email account, and a Managed Site for the office. Servers and backup are added as needed.
Complete protection and management for every workstation, laptop, or shared computer your team depends on.
Microsoft 365 mailbox administration, advanced anti-phishing, and SaaS backup. The most common attack vector, locked down.
Firewall, switches, wireless, and onsite hours that scale with the location. Three site sizes — Small, Standard, Complex — for everything from a single suite to a multi-building campus.
Micro-IT is a remote-first managed IT and cybersecurity partner for small and mid-sized businesses across the Midwest, the South, and Texas — the same enterprise-grade security stack, ≤1-hour response, and flat, predictable pricing on every client, wherever you are. We keep offices in Kentucky and Illinois and cover the rest of the country remotely.
Managed IT and cybersecurity for businesses across Kentucky, Illinois, Indiana, Ohio, and Missouri — from the Greater Cincinnati metro on both sides of the river to St. Louis, Indianapolis, and the Ohio Valley. Remote-first on a ≤1-hour response, with scheduled onsite for project work.
IT support and cybersecurity for Nashville, Knoxville, Chattanooga, Clarksville, and Middle & East Tennessee — the same security stack and flat pricing every Micro-IT client runs, delivered remote-first statewide.
Statewide coverage from DFW and Fort Worth to Austin, San Antonio, Houston, and West Texas — plus Central Texas (Waco and the Killeen–Temple corridor), where we have a dedicated local Business Development Partner you can meet in person.
Outside our mapped metros? It doesn't change the service. The full Micro-IT team, 24/7 SOC monitoring, and the same SLA reach any business in the country remotely — with onsite scheduled for the work that needs hands on hardware.
Most IT companies charge by the hour, then surprise you at month-end. Micro-IT works differently: one team owns the whole stack — endpoint protection, Microsoft 365, networking, cloud services, data backup, and onsite work — on a predictable, flat monthly plan that never surprises you. One phone call. One bill. No five-vendor scavenger hunt the next time something breaks.
The point of the model is to minimize downtime and keep your systems running smoothly. Every plan includes a written disaster recovery posture, restore-tested backups, and a documented playbook for the events most likely to actually happen — ransomware, wire fraud, a failed switch on a Friday afternoon.
Micro-IT is built to be a long-term technology partner, not a vendor you swap every two years. The cybersecurity solutions we deploy — EDR, 24/7 SOC monitoring, MFA enforcement, DNS filtering, and AI-assisted threat detection — are the same on every client, so risk management gets simpler as we grow with you. Cybersecurity consulting, compliance evidence files, and quarterly business reviews are included, not billed as extras.
Information technology should serve your business goals, not the other way around. Our dedicated team brings years of operating experience across healthcare, professional services, retail, and municipal IT — combining classic infrastructure work with modern artificial-intelligence tooling for triage, alerting, and reporting. The result is support services that quietly handle the cyber threats and operational risk that would otherwise eat your week.
A dedicated page for each metro — response times, local context, and a city-specific FAQ.
We work with small and mid-sized organizations where downtime, breaches, or a missed compliance check carry real consequences. Each plan ships with the tooling and policies that fit your industry.
HIPAA, ransomware risk, and a POS that can't go down at noon.
Tight budgets, donor data, and a hard Sunday-morning deadline.
EHR uptime, imaging storage, and HIPAA without a hospital's IT team.
Privileged documents, wire-fraud risk, and document retention rules.
PCI compliance, guest Wi-Fi, and downtime that costs revenue.
Field laptops, estimating software, and invoice fraud.
Public records, CJIS-aligned policing IT, and citizen-facing services that can't go dark.
Practice-management uptime, imaging storage, and a boarding-cam network that isn't an attack surface.
Lacerte and UltraTax uptime through tax season, IRS WISP controls, and wire-fraud prevention.
CIPA-aligned filtering, FERPA-aware controls, and a 1:1 Chromebook fleet ready for day one.
GLBA Safeguards controls, NCUA examiner-ready evidence files, and ACH-fraud prevention.
Most of the playbook translates. Tell us what you do — we'll scope it on a discovery call.
A repeatable onboarding process so the transition feels boring — which is exactly the point.
A walkthrough of every device, account, and contract. We document what exists before we change anything.
Backups, EDR, and DNS filtering get deployed first. Your network is secure before optimization begins.
Email, identity, and patching policies migrate to our managed stack. Old vendors notified and offboarded.
Daily monitoring is live. The first quarterly business review is on the calendar. One number to call.
CEO, Micro-IT
Modern technology should feel like a quiet partner — protecting your team, keeping your systems running, and giving you one trusted phone number to call when something goes wrong.
— A promise we put in writing on every contract
Software is a commodity — every MSP buys from the same vendors. What clients actually stay for is a team that answers, owns the problem, and makes the quiet weeks boring on purpose.
"The first month was the quietest our staff had been in years. No surprise bills, no mystery slowdowns at the counter, no waiting on someone's voicemail."
"Sunday morning runs without me thinking about it. Streaming, audio, donor portal — it all just works, and the help desk picks up before I've finished dialing."
"The EHR vendor calls us now instead of the office manager. That alone saved hours a week."